Patient Rights & Responsibilities

PATIENT RIGHTS:

• Exercise these rights without regard to sex, cultural, economic, educational or religious background or

the source of payment for his/her care.

• Have considerate and respectful care.

• Have knowledge of the name of the physician who has primary responsibility for coordinating his/her care

and the names and professional relationships of other physicians and non-physicians who will see him/her.

• Receive information from his/her physician about his/her illness, course of treatment and prospects for

recovery in terms that he/she can understand.

• Receive as much information about any proposed treatment or procedure as he/she may need in order

to give informed consent or to refuse course of treatment. Except in emergencies, this information shall

include a description of the procedure or treatment, the medically significant risks involved in this

treatment, alternate course of treatment or non-treatment and the risks involved in each, and to know

the name of the person who will carry out the procedure or treatment.

• Participate actively in decisions regarding his/her medical care. To the extent permitted by law, this

includes the right to refuse treatment.

• Have full consideration of privacy concerning his/her medical care program. Case discussion,

consultation, examination and treatment are confidential and shall be conducted discretely. The patient

has the right to be advised as to the reason for the presence of any individual.

• Confidential treatment of all communications and records pertaining to his/her care and that said

records and communications stay in the West Creek Endoscopy Office. His/her written permission shall be

obtained before his/her medical records can be made available to anyone not directly concerned with

his/her care.

• Reasonable responses to any reasonable request he/she may make for service.

• Leave the West Creek Endoscopy Office, even against the advice of his/her physician.

• The rights to reasonable continuity of care and to know in advance the time and location of

appointment, as well as the physician providing the care.

• Be advised if the office or personal physician proposes to engage in or perform human experimentation

affecting his/her care or treatment. The patient has the right to refuse to participate in such research

projects without compromising access to care.

• Be informed by his/her physician or a delegate of his/her physician, of the continuing health care

requirements following his/her discharge from the West Creek Endoscopy Office.

• Receive information regarding fees and payment schedule.

• Examine and receive an explanation of his/her bill regardless of source of payment.

• Know which of West Creek Endoscopy Group’s office rules and policies apply to his/her conduct while a

patient.

• Have all patient’s rights apply to the person who may have legal responsibility to make decisions

regarding medical care on behalf of the patient.

• All personnel shall observe these patient rights.

PATIENT RESPONSIBILITIES:

The care a patient receives depends partially on the patient himself. Therefore, in addition to these rights, a

patient has certain responsibilities as well. These responsibilities shall be presented to the patient in the spirit

of mutual trust and respect.

• The patient has the responsibility to provide accurate and complete information concerning his/her

present complaints, past medical history, and other matters relating to his/her health.

• The patient is responsible for making it known whether he/she clearly comprehends the course of his/her

medical treatment and what is expected of him/her.

• The patient is responsible for following the treatment plan established by his/her physician, including the

instructions of nurses and other health professionals, as they carry out the physician's orders.

• The patient is responsible for keeping appointments and for notifying the West Creek Endoscopy Office or

physician when he/she is unable to do so.

• The patient is responsible for his/her actions should he/she refuse treatment or not follow his/her

physician's orders.

• The patient is responsible for assuring that the financial obligations of his/her care are fulfilled as

promptly as possible.

• The patient is responsible for following office policies and procedures.

• The patient is responsible for being respectful of his/her personal property and that of other persons in

the office.